TM Group News, Events & Blog

True customer self-service: Effortless customer and agent experience

More and more of today’s consumers are demanding a quick solution to their problem, inquiry, or purchase. They are often in several channels at..

Get your agents aboard with automation

Your Customer Experience Viewed From The Outside And In

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in..

Connect All Processes And Create The End To End Customer Journey

In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all..

NICE inContact as the market leader in Omdia research

TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in..

BPA Talk – Part 2 – How to deflect inbound calls to customer self-service

It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you..

What is the difference between RPA and RDA?

The definition of the difference between RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation) is quite simple. RDA..