How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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Read More »Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..
Read More »Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..
Read More »More and more of today’s consumers are demanding a quick solution to their problem, inquiry, or purchase. They are often in several channels at..
Read More »I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in..
Read More »In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all..
Read More »TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in..
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