How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
Read More »First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
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