How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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TM Group News, Events & Blog
A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.
News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.
Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.
Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.
Why IVR is perfect to improve the customer experience and satisfaction
First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
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