Recently we had a Q&A post on LinkedIn where people could ask questions regarding customer experience and agent experience. Torbjörn Hörberg, who..Read More »
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A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.
News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.
Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.
Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..Read More »
Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..Read More »
Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..Read More »
TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in..Read More »
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