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TM Group News, Events & Blog

A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.

News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.

Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.

Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.

How to get a contact center ready for a sales-peak

Sales-peaks happen all year long and create wonderful things and opportunities for the businesses. However, companies that go after these specific..

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How to merge multiple contact centers into one

In this blog post we will not go in depth, how to merger businesses in general, you will need a lawyer for that. But we will go in depth with how..

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Get your agents aboard with automation

 

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Your Customer Experience Viewed From The Outside And In

 

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NEWS: TM Group has launched a new FREE customer experience offer

 

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How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in..

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Connect All Processes And Create The End To End Customer Journey

In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all..

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Torbjörn Hörberg - Customer Experience Expert

Meet Torbjörn Hörberg. Customer Experience Expert at TM Group. “My heart beats for customer service, and creating the best experience..

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NICE inContact as the market leader in Omdia research

TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in..

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NICE inContact – Virtual Customer Experience Event

Click here to register for the event   The need for flexibility and being adaptable is increasing and is a..

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If you are working for the press and looking to publish a story about TM Group, a partner of TM Group, or looking for a quote on a service we provide or on a relevant topic, please visit our media center, to find all relevant information.

Visit Our Media Center here