How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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TM Group News, Events & Blog
A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.
News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.
Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.
Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.
Why IVR is perfect to improve the customer experience and satisfaction
First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
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Drive customer satisfaction with cloud-based analytics in the contact center
Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..
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Best use cases of Interaction Analytics – Insights that matter
Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..
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Future control room trends
The world is evolving – perhaps more now than ever before – and the control rooms and command centers are evolving with it. The command and..
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How to get a contact center ready for a sales-peak
Sales-peaks happen all year long and create wonderful things and opportunities for the businesses. However, companies that go after these specific..
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NICE inContact – Virtual Customer Experience Event
Click here to register for the event The need for flexibility and being adaptable is increasing and is a..
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What is the difference between RPA and RDA?
The definition of the difference between RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation) is quite simple. RDA..
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