How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
Read More »First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
Read More »Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..
Read More »Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..
Read More »The world is evolving – perhaps more now than ever before – and the control rooms and command centers are evolving with it. The command and..
Read More »Sales-peaks happen all year long and create wonderful things and opportunities for the businesses. However, companies that go after these specific..
Read More »Click here to register for the event The need for flexibility and being adaptable is increasing and is a..
Read More »The definition of the difference between RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation) is quite simple. RDA..
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