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TM Group News, Events & Blog

A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.

News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.

Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.

Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.

“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their..

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Average Handle Time (AHT) is the real Contact Center cost

One thing I come across every time I visit a customer’s contact center is the concern about AHT (Average Handle Time). The issues are taking too..

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Q&A with our Contact Center and CX expert

Recently we had a Q&A post on LinkedIn where people could ask questions regarding customer experience and agent experience. Torbjörn Hörberg, who..

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Looking for our Media Center?

If you are working for the press and looking to publish a story about TM Group, a partner of TM Group, or looking for a quote on a service we provide or on a relevant topic, please visit our media center, to find all relevant information.

Visit Our Media Center here