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TM Group News, Events & Blog

A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.

News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.

Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.

Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.

NICE inContact is now a TM Group Business Partner

NICE inContact CXone is the leading cloud customer experience platform with a unified approach to Customer Analytics, Omnichannel..

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BPA Talk – Part 2 – How to deflect inbound calls to customer self-service

It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you..

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BPA talk – Part 1 – Why BPA is mission-critical for the enterprise

Torbjörn Hörberg is our Subject Matter Expert on all customer experience and automation related solutions – especially when it comes..

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TM Group launches a new and modern website

TM Group has embarked on a new journey. To fully support this journey and transformation, a new website was required. We are proud to..

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System Integration Testing (SIT) and User Acceptance Testing (UAT)

System Integration Testing (SIT) System Integration Testing is an overall testing of a system, which is done to verify and check if modules and..

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Advanced Workflow: New feature in Shield’s eComms Surveillance platform

Our compliance partner, Shield, has launched a new feature called Advanced Workflow to better support business processes and needs...

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The latest fraud scams businesses need to be aware of

The criminal minds out there are always trying to come up with new ways to do what they do and gain terrain above the rest of us and..

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What is the difference between RPA and RDA?

The definition of the difference between RPA (Robotic Process Automation) and RDA (Robotic Desktop Automation) is quite simple. RDA..

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RPA (Robotic Process Automation) for beginners

If you are completely new to the world of RPA, you’ve come to the right place. This RPA for beginners is a simple explanation of what..

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New sales and marketing forces at TM Group

For many years TM Group has been doing business the way we have always done and relied on solid and good business relationships and..

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If you are working for the press and looking to publish a story about TM Group, a partner of TM Group, or looking for a quote on a service we provide or on a relevant topic, please visit our media center, to find all relevant information.

Visit Our Media Center here