TM Group News, Events & Blog

What is Authorized Push Payment Fraud?

The banking sector faces a massive threat from fraudsters impersonating as what seems legitimate employees and/or companies trying to get a..

Your Customer Experience Viewed From The Outside And In

NEWS: TM Group has launched a new FREE customer experience offer

How to make your RPA investment a success

I have been working for many years in the Customer Experience world and picked a few things that will help you along the way in..

Connect All Processes And Create The End To End Customer Journey

In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all..

Torbjörn Hörberg - Customer Experience Expert

Meet Torbjörn Hörberg. Customer Experience Expert at TM Group. “My heart beats for customer service, and creating the best experience..

NICE inContact as the market leader in Omdia research

TM Group business partner and customer experience solution provider, NICE inContact has just been recognized as the market leader in..

NICE inContact – Virtual Customer Experience Event

Click here to register for the event   The need for flexibility and being adaptable is increasing and is a..

How to implement a successful IT Project: A guide to how we do it

Implementing an IT project into any business or organization can be complex and difficult and requires stringent processes and..

Functional vs. Non-functional requirements in an IT project

One basic aspect of IT project management is understanding the different requirements of a system. There are two types, which are..