TM Group News, Events & Blog

How to remove PC-generated heat and noise from the control room/office space

Noise and heat in any control room, trading floor or office space can quickly become a negative factor of illness, low efficiency among the staff,..

What is a control room?

To put it in simple terms:

How to get a contact center ready for a sales-peak

Sales-peaks happen all year long and create wonderful things and opportunities for the businesses. However, companies that go after these specific..

WEYTEC announce new KVM product for control room environments!

Our Trading Floor and Control Room partner WEYTEC just announced a new KVM (keyboard, video, mouse) product, called smartTOUCH Flex

How to merge multiple contact centers into one

In this blog post we will not go in depth, how to merger businesses in general, you will need a lawyer for that. But we will go in depth with how..

Reduce hours of training using RDA and get flexible skill sets!

Engage Live NICE Actimize: Biggest Compliance event yet

Click here to register for the biggest compliance event yet hosted by NICE Actimize

True customer self-service: Effortless customer and agent experience

More and more of today’s consumers are demanding a quick solution to their problem, inquiry, or purchase. They are often in several channels at..

Get your agents aboard with automation

Partner Webinar: Benchmarking your effort for GDPR Compliance

Click here to register for the webinar