How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
Read More »The coronavirus pandemic is all over the world and unfortunately it has a huge impact on almost every business. Therefore, the need and demand for..
Read More »TM Group is pleased to welcoming Emil Holmberg as the newest member to the team. Emil will have his first day as the TM Group Sales Executive on..
Read More »First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
Read More »Yet again we are proud to announce that one of our partners has been recognized as a leader by a major research and analytics firm. This time it..
Read More »Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..
Read More »The market for Customer Experience Software is great, and the competition is tough. No wonder the businesses are struggling to find the right..
Read More »Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..
Read More »The world is evolving – perhaps more now than ever before – and the control rooms and command centers are evolving with it. The command and..
Read More »TM Group partner, Shield have just launched a new solution called INSIDERSTM. This new solution meets the requirements for enhanced surveillance,..
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