How to improve the collaboration between the staff in the contact center
In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..
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TM Group News, Events & Blog
A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.
News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.
Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.
Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.
Optimize your work-from-home call center with 10 proven RPA use cases
The coronavirus pandemic is all over the world and unfortunately it has a huge impact on almost every business. Therefore, the need and demand for..
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TM Group reinforces the sales team with Emil Holmberg
TM Group is pleased to welcoming Emil Holmberg as the newest member to the team. Emil will have his first day as the TM Group Sales Executive on..
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Why IVR is perfect to improve the customer experience and satisfaction
First some facts for you: In a study done by Deloitte 92% of all people living in the Nordic countries in the age of 18-75 own a smartphone..
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NICE recognized as RPA leader by Everest Group
Yet again we are proud to announce that one of our partners has been recognized as a leader by a major research and analytics firm. This time it..
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Drive customer satisfaction with cloud-based analytics in the contact center
Understanding your customers and knowing what satisfies them and creates loyalty is one of the key differentiators for businesses in the world..
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NICE inContact market leader in three reports from top analyst firms
The market for Customer Experience Software is great, and the competition is tough. No wonder the businesses are struggling to find the right..
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Best use cases of Interaction Analytics – Insights that matter
Do you know why your customers are contacting you, their sentiment, the feelings they have and what they wish to accomplish with the interaction? ..
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Future control room trends
The world is evolving – perhaps more now than ever before – and the control rooms and command centers are evolving with it. The command and..
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TM Group partner, Shield launches INSIDERS Solution that detects insider trading behaviors
TM Group partner, Shield have just launched a new solution called INSIDERSTM. This new solution meets the requirements for enhanced surveillance,..
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