NICE inContact is the market leader in three reports from top analyst firms

The market for Customer Experience Software is great, and the competition is tough. No wonder the businesses are struggling to find the right solution for their needs. Wouldn't it be great if an independent third-party analyst firm did that research for you?

Well, you might have guessed the message of this post then.

According to three leading analyst firm has NICE inContact CXone has been recognized as the market leader. Congratulations to NICE inContact, and to all clients of the CXone platform!

The three analyst firms

  • The Forrester WaveTM: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020
  • Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21
  • 2020 Gartner Magic Quadrant for Contact Center as a Service

Find out why and download the reports here!



It's that simple! Go check out CXone here, and reach out to us, if you want to be a client of the world's leading CX provider!

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