The market for Customer Experience Software is great, and the competition is tough. No wonder the businesses are struggling to find the right solution for their needs. Wouldn't it be great if an independent third-party analyst firm did that research for you?
Well, you might have guessed the message of this post then.
According to three leading analyst firm has NICE inContact CXone has been recognized as the market leader. Congratulations to NICE inContact, and to all clients of the CXone platform!
The three analyst firms
The Forrester WaveTM: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020
Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21
2020 Gartner Magic Quadrant for Contact Center as a Service