How do we connect all the processes and create an end-to-end customer journey

In this last video, in the series of three, our Customer Experience SME, Torbjörn Hörberg guides you through how you can connect all processes from RDA and RPA and create an end-to-end Customer Journey by making it easier and more effortless for the customer with Business Process Automation

Difference between RDA, RPA and BPA

Not sure what the difference between Robotic Desktop Automation (RDA), Robotic Process Automation (RPA), customer self-service and Business Process Automation (BPA) is? Don’t worry, Torbjörn will give you an overview and how you can gain business-critical benefits from all of them. 

You can also read more about it in this blog post here.

Learn from experience

Torbjörn will further in this video give his eight most important tips on how to successfully create the end-to-end Customer Journey and enhance the customers’ experience with your brand and business.  

As this is the third video in a series of three, don’t forget to watch the second one, where Torbjörn explain how you can deflect a large amount of your inbound customer inquiries to online customer self-service. Watch it here.

 

 

Would you like to know how we can implement an end-to-end Customer Journey in your business?

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