Not sure what the difference between Robotic Desktop Automation (RDA), Robotic Process Automation (RPA), customer self-service and Business Process Automation (BPA) is? Don’t worry, Torbjörn will give you an overview and how you can gain business-critical benefits from all of them.
You can also read more about it in this blog post here.
Torbjörn will further in this video give his eight most important tips on how to successfully create the end-to-end Customer Journey and enhance the customers’ experience with your brand and business.
As this is the third video in a series of three, don’t forget to watch the second one, where Torbjörn explain how you can deflect a large amount of your inbound customer inquiries to online customer self-service. Watch it here.
It is all about optimizing, and being more efficient, when you get encounter a stressful, ground-changing or difficult period. If you...