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TM Group News, Events & Blog

A lot is happening here at TM Group, and on this page you will be able to find all news, events and blog posts.

News: Our news evolve around what is new regarding our business or organization. It could also be major news from our partners or customers.

Events: All events hosted by TM Group or our partners will be shared on this page, so you only have one site to keep an eye on.

Blog: Our blog feed will mainly consist of educational content from our many industry leading experts and vendors. The content has an educational and inspirational purpose.

9 compliance must-haves for Microsoft Teams recording 

Are you using Microsoft Teams today, or are you thinking of using it?  A fast and unified communications platform like Microsoft Teams has become..

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TM Group-partner, NICE introduces new Microsoft Teams integration

Improve compliance, customer experience, employee experience, efficiency and collaboration with the new NICE Engage and NICE inContact CXone..

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Things contact and call centers should stop doing in 2021

Almost two months of 2021 has gone by, and we still find ourselves in a global pandemic, which does not seem to let completely go any time soon...

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“Why is my automation project not working as intended…?”

Whenever, I hear this, I get sad. And I hear it far too often. Unfortunately, many organizations have never got the desired ROI from their..

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Compliance Dictionary

This is the compliance dictionary from TM Group with a focus on the EU and UK market and the financial industries and banking. The compliance..

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Average Handle Time (AHT) is the real Contact Center cost

One thing I come across every time I visit a customer’s contact center is the concern about AHT (Average Handle Time). The issues are taking too..

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Q&A with our Contact Center and CX expert

Recently we had a Q&A post on LinkedIn where people could ask questions regarding customer experience and agent experience. Torbjörn Hörberg, who..

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How to improve the collaboration between the staff in the contact center

In a contact center the agents rely on many different systems to complete a single customer interaction. Sometimes a contact center agent also..

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Optimize your work-from-home call center with 10 proven RPA use cases

The coronavirus pandemic is all over the world and unfortunately it has a huge impact on almost every business. Therefore, the need and demand for..

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TM Group reinforces the sales team with Emil Holmberg

TM Group is pleased to welcoming Emil Holmberg as the newest member to the team. Emil will have his first day as the TM Group Sales Executive on..

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